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Publisher's Summary

Often the decision between a customer choosing you over someone like you is your ability to know exactly what to say, when to say it, and how to make it count. Phil M. Jones has trained more than two million people across five continents and over 50 countries in the lost art of spoken communication. In Exactly What to Say, he delivers the tactics you need to get more of what you want.

Best-selling author and multiple award-winner Phil M. Jones is highly regarded as one of the world's leading sales trainers. He has trained more than two million people across five continents and 56 countries and coached some of the biggest global brands in the lost art of spoken communication. In 2013, he won the British Excellence in Sales and Marketing Award for Sales Trainer of the Year, the youngest-ever recipient of that honor. He has also written a series of best-selling books and developed a number of Online training courses that have enrolled tens of thousands of members around the world. Phil divides his time between London and New York.

©2017 Phil M. Jones (P)2017 Phil M. Jones

What members say

Average Customer Ratings

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  • Overall
    5 out of 5 stars
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    5 out of 5 stars

Wish it had been longer

I could have listened to Phil all day, such great wisdom and insight- awesome - from a fellow Brit

1 of 1 people found this review helpful

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    5 out of 5 stars
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Great 20+ Magical words and phrases

thanks Phil for sharing your insights.

this book is an easy listen covering 20+ magic words and phrases that can be learned and applied in everyday life to help soften requests made to others.

great principles and easy enough that everyone can do it.

I recommend this book for those wanting to improve their communications skills and motivate people, get more sales, present opportunities or in everyday life communication.

#Audible1

1 of 1 people found this review helpful

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Worth it.

Very good book, short and sweet. Lots of cool words to insert into your interactions to make you more effective. I really enjoyed it!

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Straight to the point - no bs

Listen to it. Then listen to it again, one section at a time with a notebook. Make it your own and use it.

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Fantastic book

Fantastic book to learn key phases that can move your career forward. It is a must read or listen to book.

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Excellent!

Great advice, I thoroughly enjoyed listening to this! I have to remember to write down some of the Magic Words, but otherwise I try to apply them each day.

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Delivers on its promise.

This book delivers on its promise to give you *exactly* what to say. You don't have to interpret abstract suggestions to figure out what to do, and you can easily tailer the author's words to make them your own. Recommended for those building a business and in need of refining their approach to leads and prospects.
#Audible1

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    1 out of 5 stars
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  • Pat
  • 2018-10-30

Sound is so bad

I couldn't listen to more than 5 minutes of this. It sounds like the narrator is sitting on a squeaky chair or the audio compression is too high. Very distracting.

0 of 1 people found this review helpful

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  • A. Yoshida
  • 2018-05-28

Handful of Good Scripts

This is a compact book filled with scripts to use in conversations to influence people, such as:
- How open minded would you be in trying the alternative
- Just imagine... (for example, just imagine how things will be in six months after you implement this or just imagine the impact this could have)
- When would be a good time to... (when the person is too busy to listen to your idea)
- What's the best number to contact you at (instead of can I have your number)
- What most people would do in this situation is...
- Before you make your mind up... let's make sure you looked at all the facts
- If I can... then will you...
- Just one more thing... (when the conversation is almost ready to end, introduce a little idea)

132 of 143 people found this review helpful

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  • Melissa Agnes
  • 2017-12-08

A must-listen/read... if you deal with humans

Would you consider the audio edition of Exactly What to Say to be better than the print version?

Depends on your preference. What I will say, is that the content and the way Phil delivers it in the audio version, made this listen incredibly valuable and impactful, as well as fun to listen to. Listening to this audio book, I felt as though I was sitting next to a friend who was sharing valuable information with me, rather than listening to an author who was talking at me. This resulted in me enjoying the experience more, as well as the content being far more impactful.

What did you like best about this story?

The direct applicability of the content.

What insight do you think you’ll apply from Exactly What to Say?

This book delivers a ton of a-ha moments, throughout its entirety. All of which are directly applicable in multiple areas of your life.

Any additional comments?

If you deal with people in your personal and professional life, then you need to read / listen to this book.

141 of 156 people found this review helpful

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  • Michael
  • 2018-05-24

Just a bunch of buzzwords to keep convo going

Book was read well by narrator which is why I finished it.

He actually tries using his tactics on you throughout the book.

Just a bumch of counter arguments to keep conversation alive.

Summary: Don't take no for an answer,.

42 of 47 people found this review helpful

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  • weston
  • 2018-05-09

Well worth it

No matter if you are in sales, leadership, or simply trying to enhance your bonds with others - applying these 'magic words' will help you reach your goals!

29 of 33 people found this review helpful

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    4 out of 5 stars
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  • Todd
  • Muskego, WI, United States
  • 2018-05-21

Good but many of the techniques are overused

This short book has many good techniques, but some of them are so commonly overused by sales people that they probably have the opposite effect of what they are intended for.

4 of 4 people found this review helpful

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  • Ginger Beard Man
  • Missouri, USA
  • 2018-04-16

Powerhouse Persuasion Book

This tightly compacted instruction manual is the best book I've heard since reading Cialdini's works. Best money I've ever spent on a persuasion book.

23 of 27 people found this review helpful

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  • Patrick Ferry
  • 2018-01-15

a fun read if you are in sales<br />

I have studied sales influence persuasion and written thousands of different scripts for multiple different products and services his words choices and examples are spot-on I use all of them regularly subconscious some subconscious but I was thrilled to hear it all

36 of 43 people found this review helpful

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  • Kevin
  • 2018-07-15

An Excellent Summary of Shitty Sales Techniques

This short book is an excellent summary of all of the worst sales "techniques" that have been tried on me in my long career.
These are the types of things you hear from pimply faced teenagers who have "gotten a job in sales" - and quite a few telemarketers.

Nothing here. Move along.

75 of 92 people found this review helpful

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  • Diana Gualda
  • 2018-04-09

Simple, to-the-point, immediately actionable!

Any additional comments?

Excellent! So simple and immediately actionable. Engaging narrator. Great, to-the-point information! The quick examples of how to use his specific word combos were just enough to get you thinking how you can tailor them for your own purposes, without feeling bogged down by long stories that may or may not apply to you. Just perfect! Will be revisiting this I'm sure.

20 of 24 people found this review helpful

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    3 out of 5 stars
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  • Kindle Customer
  • United States
  • 2018-04-23

Can we get advantages in conversations?

Any additional comments?

A sales handbook. Good tool for training sales personnel, but far from a good, deep, thought provoking novel. But I do recommend it, it is only an hour.

7 of 8 people found this review helpful