Timestamps

Resources:

*Disclaimer: The information contained in this podcast is not intended to represent a complete analysis of the topics presented and is provided for information purposes only, for practitioners in the UK. It is not intended as legal advice and no responsibility can be accepted by Altea or Vickie Rhodes for any reliance placed upon it. Independent legal advice should always be obtained before applying any information to particular circumstances.

What are the main trends shaping the legal battlegrounds for these institutions entrusted with our most vulnerable? From medication dispensing issues to negligent care and rising violence, Lisa provides invaluable insights into the challenges faced by the sector, shedding light on staffing struggles, regulatory hurdles, and the crucial role of comprehensive insurance coverage.

Timestamps

Resources:

- Altea Insurance https://www.alteainsurance.com/

- Follow us on LinkedIn https://www.linkedin.com/company/altea-insurance/

*Disclaimer: The information contained in this podcast is not intended to represent a complete analysis of the topics presented and is provided for information purposes only, for practitioners in the UK. It is not intended as legal advice and no responsibility can be accepted by Altea, Lisa Heathcote or DWF Group for any reliance placed upon it. Independent legal advice should always be obtained before applying any information to particular circumstances.

If you're running an aesthetic healthcare business, receiving a negative online review is never ideal, and a knee-jerk response could lead to significant legal and reputational repercussions. In this episode, Joanne Staphnill, Consultant Solicitor at Keystone Law, who regularly defends professionals against negligence claims, discusses the nuances of managing online reviews in the aesthetic sector. Joanne and Will also explore managing patient consent for online testimonials, ethical considerations and the potential PR and legal pitfalls in pursuing a positive review.

Time stamps:

Resources:

*Disclaimer: The information contained in this podcast is not intended to represent a complete analysis of the topics presented and is provided for information purposes only, for practitioners in the UK. It is not intended as legal advice and no responsibility can be accepted by Altea, Joanne Staphnill or Keystone Law for any reliance placed upon it. Independent legal advice should always be obtained before applying any information to particular circumstances.

In this episode, Will Marshall is joined by Dr. Catherine Fairris, Director of the Wessex Skin Clinic, Aesthetic Medicine veteran, and President of the British College of Aesthetic Medicine (BCAM). They discuss how the new licensing scheme is taking shape and the challenges faced by policy makers and stakeholders alike in keeping pace with this moving target. Dr. Catherine Fairris and Will also delve into other trends affecting the sector, including the widespread use of unregulated products and the growing phenomenon of cosmetic tourism.

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*Disclaimer: The information contained in this podcast is not intended to represent a complete analysis of the topics presented and is provided for information purposes only, for practitioners in the UK. It is not intended as legal advice and no responsibility can be accepted by Altea, Dr Catherine Fairiss, the Wessex Skin Clinic and the British College of Aesthetic Medicine for any reliance placed upon it. Independent legal advice should always be obtained before applying any information to particular circumstances.

Despite the best efforts of clinicians, managers, patient representatives, policy makers and regulators, concern about progress in improving patient safety in the UK continues to dominate the headlines. Why is patient safety proving such a hard nut to crack?

In this episode, Will is joined by Caroline White, Executive Director of Healthcare at Candere Consulting and an expert in healthcare risk management and integrated governance, to discuss how healthcare organisations can maximise learning opportunities from clinical incident investigations to achieve meaningful change to drive improvements in patient safety.

Time stamps:

- The importance of transparent accountability in healthcare amidst organisational challenges (00:04:07)

- The quality of investigations into adverse incidents (00:09:02)

- Addressing the introduction of PSIRF in relation to independent sector providers who are caring for NHS patients (00:14:50)

- Taking steps to better understand complaint causes and driving improvements (00:20:41)

- Making accountability clear and the Duty of Candour (00:24:38)

- Why is this a problem that simply refuses to go away (00:28:09)

Resources:

• Altea Insurance https://www.alteainsurance.com/
• Follow us on LinkedIn https://www.linkedin.com/company/altea-insurance/

*Disclaimer: The information contained in this podcast is not intended to represent a complete analysis of the topics presented and is provided for information purposes only, for practitioners in the UK. It is not intended as legal advice and no responsibility can be accepted by Altea Insurance or Candere Consulting for any reliance placed upon it. Independent legal advice should always be obtained before applying any information to particular circumstances.

Obtaining informed consent is a fundamental part of every health and care professional’s job and integral to every service user’s treatment experience. But although this process goes to the very heart of clinical practice, it has become something of a legal and clinical minefield in recent years, for practitioners and patients alike.

In this opening episode of AlteaTalks, Will is joined by Vicki Swanton, Head of Healthcare Global Risks at DWF, and widely acknowledged as one of the UK’s leading healthcare lawyers, to unpick the challenges surrounding informed consent and to provide key tips to guide practitioners through this crucial aspect of patient care.

Time Stamps:

- Why consent is important in the medico-legal world (00:03:22)

- An overview of the current legal framework that governs consent (00:06:04)

- Different approaches to tailoring advice, presenting risks and options to patients (00:12:05)

- What questions a healthcare professional should ask their patient to obtain properly informed consent (00:18:52)

- The importance of managing patients' expectations (00:21:21)

- What a healthcare professional can do to best evidence that the consent has been provided (00:28:50)

- Addressing allegations on consent failure (00:35:42)

- The impact of The Mulloch case on consent allegations (00:37:08)

Resources:
- Altea Insurance https://www.alteainsurance.com/
- Follow us on LinkedIn https://www.linkedin.com/company/altea-insurance/
- DWF Group https://dwfgroup.com/
- Connect with Vicki Swanton https://dwfgroup.com/en/people/v/vicki-swanton

*Disclaimer: The information contained in this podcast is not intended to represent a complete analysis of the topics presented and is provided for information purposes only, for practitioners in the UK. It is not intended as legal advice and no responsibility can be accepted by Altea Insurance or DWF Group for any reliance placed upon it. Independent legal advice should always be obtained before applying any information to particular circumstances.